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Appointment Settings & Messaging
With appointments, you increase the likelihood that a customer will show up at their requested date and time, leading to an increase in conversion rates.
Through the RepairPal Dashboard you can accept and reschedule appointments, as well as send the customer a confirmation email with their appointment details. In that email we also provide you with the option of adding a specific message to the customer.
Appointment Settings
- Appointment Hours - See details on setting up appointment hours here: Setting Up Appointment Hours
- Lead Times - See details on setting up appointment lead times here: Setting Up Appointment Lead Times
- Off Hours - See details on setting up off hours here: Setting Up Off Hours Appointments
- Appointment Limits - See details on setting appointment limits per day here: Limit Appointments Per Day
Appointments Overview
Message from the Shop
When a customer books an appointment through RepairPal, we send them an email with their appointment details. In that email we also provide you with the option of adding a specific message to the customer. This is your chance to provide the customer any information that will help prepare the customer for their appointment and what to expect when they show up. It is up to you to decide what to say, but here are some helpful topics to cover:
- Customers will need to plan transportation once they drop the car off
- What to expect when they show up for the appointment
- Drop off vs immediate services
- Details on warranty repairs
- Policies on diagnostic fees
Appointment Message - See details on creating an appointment customer email message here: Create an Appointment Message