Setting Up Appointment Lead Times

Your lead time controls how close to the current date a customer can book an appointment. For example, if today is Monday and you set a lead time of 2 days, a customer won't be able to request an appointment earlier than Wednesday. The lead time gives you time to manage your appointments and prevent people from booking too soon. A long lead time gives you more time to manage appointment flow but could cause customers to look for shops with earlier availability, and a short lead time would require you to have a consistent customer intake process to avoid customer service issues.  

To set up your lead time, follow these easy steps in your Shop Dashboard.

1

Click on the gear icon and then the Settings link.

2

Click the Appointment Preferences link in the sidebar, go to the Appointment Lead Time setting, click the edit icon, and select the number of days. Once you are finished hit the Save button to finish.