Responding to Appointments / Messages

Once customers have booked an appointment with you, it's important to be responsive. This sets the tone for a great experience.

Log into your Dashboard and check emails regularly, so that you can respond to all appointments and messages. This is a great time to communicate with your customers, set expectations, and ask important questions. The more engagement you have with a customer early on, the more likely they are to show up for their appointments and have a good experience.

Being prepared for a customer when they show up to an appointment is the #1 factor in a positive customer experience and will lead to increased repeat business.

Using The Dashboard

Our Dashboard home page is designed to help you communicate with your customers and mange your appointments.

In the appointment requests queue you are able to either accept, reschedule, or decline an appointment. We'll also send and email out on your behalf. To see the when customer emails are sent and what they look like, see the article here

Appointments

Accept appointments - See details on accepting appointments here: Accepting Appointments
Reschedule appointments - See details on rescheduling appointments here: Reschedule Appointments
Decline appointments - See details on declining appointments here: Declining Appointments

Customer Messages

In the Messages section, you will be able to see when a customer asks you a question and respond to it.

Text Messaging

Shop Emails

It is very important that you or an employee check your email on a daily basis to know of any new/upcoming appointments, new customer messages, tows, and calls. Many of the emails allow you to reply directly to the customer if you need to communicate with them.

To see an overview of shop emails, what they look like, and when you'll receive them, see the article here