Rescheduling Customer Appointments

There are cases where a customer requests an appointment date or time that will not work with your schedule. In these cases, we recommend rescheduling with the customer and updating the date and time through the dashboard. RepairPal cannot coordinate schedules through the Dashboard, so you will need to call the customer beforehand to work out a date and time that works for both parties.

You can also reschedule appointments that have already been accepted. This is for cases where the customer will call you prior to the appointment and reschedule over the phone. Any appointment can be rescheduled through the Dashboard, as long as they haven't been canceled or past the appointment date/time.

Rescheduling Appointments

Through the RepairPal Dashboard homepage, you will find a Reschedule link in your appointment request queue after clicking on the 3 dots menu, as well as the calendar view. Once you click on the link, you can find the name and phone number of the appointment. After speaking with the customer, you can finish rescheduling the appointment.

1. Click the Reschedule link in either the appointment queue or the calendar view
2. A confirmation box will display providing the name, phone number, calendar date picker, and time picker
3. Select the new date and time
4. Click the Confirm button
5. Once you confirm, the appointment request will be removed from the appointment queue. An email is sent to the customer confirming that you have accepted their appointment request with the updated appointment details

What if I can't accommodate the customer appointment request?

If the appointment is something that you cannot accommodate:

• You may decline the appointment if you are not able to accommodate the request. See here for more information on declining appointments