Fair Price Estimator FAQs

Our Fair Price Estimator educates consumers about the cost of auto repair and helps build trust and confidence with your customers. It takes industry estimating guides and makes them consumer friendly and is designed to be fair - for both consumers and you.

Fair Price Estimator Widget

By including the Fair Price Estimate tool on your website or marketing initiatives, you can ensure your customers don’t leave the shop feeling like they have overspent, while building their trust in your business.

Estimator Calculations

We use industry standard labor times, market-based labor rates, and MSRP (Factory List) for OEM and OEM-equivalent aftermarket parts.

Parts

Parts pricing is MSRP (Factory List) for OEM and OEM-equivalent aftermarket parts.

Labor Time

We calculate labor times using an industry data provider (MOTOR) which more closely aligns with ALLDATA than Mitchell. There can be discrepancies between the two systems in some cases, and in rare cases ours may be the lesser of the 2. In those cases we will cover the difference; we will stand behind the labor time if you use an industry standard labor guide for calculating times and we are off.

Labor Rate

Labor rates are calculated by region using data collected from thousands of independent shops and franchise dealerships across the country. If a rate is suspected of being incorrect we can perform an analysis to determine if an adjustment is needed. Submit rate analysis requests to shopsuccess@repairpal.com.

Our estimator does not include:

• Diagnosis
• Environmental fees (HazMat)
• Taxes
• Shop fees
• Add-ons (parts and/or labor)

Best Practices

• Break down your labor lines, estimates, and parts into individual lines
• Partner with us - we will correct issues 

Fair Price Guarantee

Being in the RepairPal network means standing by the Fair Price Estimator. If you feel it’s off, let us know, and if it's wrong, we'll pay the difference. This means that if your customer presents an apples-to-apples estimate from the Estimator, you will charge no more than the high end, excluding taxes and fees.