.png){kind=logo}
USAA
About USAA
Disclosures
USAA means United Services Automobile Association and its affiliates.
Use of the term "member" or "membership" refers to membership in USAA Membership Services and does not convey any legal or ownership rights in USAA. Restrictions apply and are subject to change.
USAA has more than 11 million members, with 92% saying they plan on staying with USAA for life. USAA has higher satisfaction ratings than any other public company in the United States. Their members trust and believe in their recommendations.
Referrals
USAA is partnering with RepairPal to recommend their members use a RepairPal Certified Shop.
One of the ways in which they are doing this is through the members’ insurance website. Referrals from this website have specific shop requirements, in addition to the excellence of customer service you typically provide:
Background Checks:
USAA asks that you have an employee background check program in place. RepairPal and USAA ask that you follow all Federal, State, and local statutes regarding hiring laws for compliance. Below are a couple links you can check out to obtain these background checks and keep them on file.
Customer Verification:
We ask that you participate with our customer verification program. We can easily install a link between us and your SMS in order to verify which USAA members we have brought you each month.
The Shop Success Team will set you up with an appointment to install this, or you can use our instructions to install it yourself.
FAQs
Why does USAA require background checks?
USAA likes to ensure that members will be safe and well taken care of. This is a part of the promise they make to their members about excellent service. Once you implement a policy, this is also something you can advertise on your website, Facebook page, marketing materials and even in your shop description on RepairPal's site. A survey RepairPal has done shows that about 60% of our participating shops do background checks today, and that this is quickly becoming an industry standard, because its something that many consumers and partner companies are asking for, as a measure of trust and reliability.
I cannot afford background checks. Will USAA pay for them?
USAA will not be paying our shops for any reason, however, RepairPal is happy to invest in helping you implement a background check process. Once you find a background check provider, get a quote for costs from them and send it to us. We'll be happy to help you get this important step done so you can participate.
Will USAA be controlling the prices I charge in my shop?
No, USAA will be using the RepairPal fair price guarantee, as calculated by our estimator. They are not going to impose any additional restrictions on parts and labor fees.
Does USAA pay for shop fees or diagnostics?
No, USAA is not going to be financially involved in this transaction. It is a referral program.
Will USAA be collecting payments from their members for the referrals they're making?
Not at this time. USAA will refer the members to your shop and you'll collect payment for any services rendered as you normally do.