CarMax

Become eligible to receive CarMax® referrals for retail service vehicle repairs. CarMax has revolutionized the auto industry by delivering the honest, transparent and high-integrity car buying experience customers want and deserve. CarMax has sold more than 6 million vehicles and operates 195 stores in 39 states. CarMax has partnered with RepairPal to provide their customers a high-quality repair experience.

Details:

• CarMax will refer their customers to www.repairpal.com/carmax, which will display your shop listing to customers within your ZIP code range. CarMax Associates make direct referrals to our network using a custom toolset as well. CarMax also participates in a wide variety of active marketing campaigns and materials for consumers to ensure they are finding their way to your shop.
• For customers who come in needing extended service plan repair work completed, you will engage in a simple process to get claim authorization from the ESP providers and prompt reimbursement for repairs completed.
• RepairPal will work with you to verify received customers, and you’ll pay 10% of the repair order to us for the repair.

• CarMax is impressed with the quality and commitment RepairPal shops demonstrate during the certification process.
• You put the customer first. RepairPal stands behind this. If you have any issues, please serve the customer, then let us know. We will make it right for you and your shop.
• You’re committed to fair practices and only completing necessary repairs.

CarMax Important Phone Numbers:  

CarMax has 3 ESP providers:

• Assurant (Consumer Program Administrators, Inc. / The Warranty Group): 866-464-3062 
• CNA National Warranty Corporation: 888-882-0200 
• Fidelity Warranty Services, Inc.: 866-499-6746

For emergency roadside assistance, call Agero: 800-693-5324

When calling Assurant for customers other than CarMax/ MaxCare: 

• Assurant Main Number: 800-621-2130

Easily file a claim, track the claim's progress, and quickly receive payment with their online claims portal: Autoclaims.com

See details for finding CarMax ESP provider information in your Dashboard here.

Charges & Taxes:

For any covered repair, the shop may not charge the customer over and above their deductible.  This includes taxes.  Taxes will vary by the location the policy was sold and the repair location, but for covered MaxCare repairs, the tax will never be passed along to the customer.  There are 2 possibilities, and you should allow the Provider to guide you:

1.  Tax is covered and will be reimbursed to you.

2. Tax does not apply to the repair at all because:

• The customer already paid tax when they purchased the policy
• Local laws do not require tax payments on vehicle service contract work
• The Provider has filed a tax exemption certificate

Resources

• Your CarMax Process For Success (PDF)
• CarMax Partnership FAQs (PDF)