Empire State Warranty

Empire State Warranty provides dealer-backed vehicle service contracts, providing used car buyers peace of mind after their purchase. Their programs are sold through dealerships and support customers nationwide with coverage for mechanical repairs and roadside assistance. 

What’s in it for RepairPal Certified Shops?

RepairPal Certified Shops gain access to Empire State Warranty customers who need authorized repair facilities when they file a claim. This partnership helps connect warranty-backed drivers with Certified shops for approved mechanical repairs.

Key Benefits for RepairPal Certified Shops:

  • Warranty-Authorized Repair Opportunities: Access to customers when active service contracts need to cover repairs. 
  • Enhanced Credibility: Being part of Empire State Warranty’s repair network reinforces your shop’s reputation for transparency and customer care.
  • More Referrals: Empire State Warranty directs customers to shops like yours for their repair needs.

How to Begin a Claim

When a customer has an Empire State Warranty service contract, shops can direct them to start the claims process quickly and easily:

Starting the claim early helps ensure a smoother approval process and keeps repairs moving efficiently.

Things to Know:

  • Empire State Warranty has contracts with $100, $125, $150/hour labor rate caps. This means in some cases, you can charge labor-only overages to the customer.
  • You will be featured as a preferred shop on their website.
  • Empire State Warranty sells 90% through independent dealers, and that means that there is more repair opportunity for shops like you because independent dealers generally have a limited service capacity.

Not sure if you're opted in to receive referrals from Empire State Warranty? Contact RepairPal Shop Success.

Learn more about Empire State Warranty here.

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