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Aegis / HeroProtects
About Aegis/ HeroProtects
Aegis provides extended service contracts primarily to used car dealers, selling certified pre-owned vehicles - but occasionally, new vehicles as well. These policies are typically sold by selling dealers and agents.
Aegis is very focused on providing quality service to their consumers, so they have partnered with RepairPal to connect their customers to our network of high quality shops.
Referrals
Participating shops will be listed on their websites for both Aegis as well as HeroProtects, and their call center agents will also make customer referrals to participating shops. Most of their customers will call you or make an appointment with you online.
Rules for Participation
Plan Offerings: There are two brands: Aegis (direct-to-consumer, 4 coverage levels, up to 250k miles, vehicles up to 20 years old) and HeroProtects: (sold through dealers, with 4 tiered levels).
Labor Rate: We will provide a feed of current labor rates to the partner, based on what you have listed in your RepairPal dashboard. This guide tells you how to review and change your labor rate if needed. Please note that this partner has a national cap of $125. This means that unless their customer has an enhanced policy, you'll be charging them the difference.
Labor Times: Aegis uses ALLDATA for labor time calculations. If you do not have ALLDATA, they will provide you with the labor times for your job and/ or be flexible with you regarding your labor times, as long as you are using an established alternative guide (like Mitchell, for instance).
Parts: When you source the part, you will use MSRP as a guideline for parts pricing. Aegis has a network of parts suppliers and some of the time on pricier components, they ask shops to accept parts they have sourced from their suppliers. These parts will be paid for, shipped, and warrantied (for both the part and reinstallation labor if it fails) by Aegis.
Taxes: Aegis contracts generally cover taxes.
Towing: Towing coverage is provided by Nation Safe Drivers (NSD), who can be reached at 800-702-3515
Rental Cars: Rental car coverage is typically capped at 5 days, with additional time authorized if needed, and a daily limit. There is no preferred rental car provider.
Claims Process
1
Diagnose the vehicle based on the customer’s concern and determine the repairs and parts needed.
2
Before performing any additional work, call for authorization:
Claims Phone - Aegis: 855-203-9876
Hours of Operation - Aegis: 8am-6pm CST
Fax & Email for Payment: gethelp@aegis-service.com
Claims Phone - HeroProtects: 1-800-833-0193
Hours of Operation - HeroProtects: 8am-6pm CST
Fax & Email for Payment: granttrust@heroprotects.com
NSD Phone Number for Consumers to Use: 800-702-3515
Aegis Website: https://aegis-admin.com/
HeroProtects Website: https://heroprotects.com/
3
Identify your shop as a RepairPal network shop.
If you have any questions about the claim approval process, refer to this guide here or please don't hesitate to call or RepairPal (800-969-9204). We're both here to make sure this goes smoothly for both your shop and the customer.
- Their deductible
- Any non covered repairs
- Excess on the labor rate (on some contracts)
Aegis will issue payment directly to your shop for covered repairs that have been approved (either by credit card or check).
