Amynta (Warranty Solutions and Warrantech)

How to Start a Claim with Amynta

• For Warranty Solutions: Visit warrantysolutions.com or call 800-322-3933.
  • Payment Fax: 800-324-2807

  • Payment Email: WSPayments@amyntagroup.com

    For VSC: Visit vsconline.com or call 800-577-6624.

  • Payment Fax: 817-785-6700
  • Payment Email: autoclaims@amyntagroup.com

Repair Approval Process

1. Diagnose the Issue based on the customer's concern, determining necessary repairs and parts.
2. Call the Provider using the designated phone number before performing any work beyond diagnosis. Be sure to identify your shop as part of the RepairPal network.

Labor Fees and Parts Markup Guidelines

• Labor Rates: Amynta has preferred labor rate guidelines. RepairPal will address questions about labor rates during certification.
• Labor Guide: Use an industry-standard labor guide such as ALLDATA or Mitchell.
• Parts Markup: Do not exceed OEM MSRP.
  • Implementation: Source parts as usual (OEM or aftermarket) and request approval using the OEM list price, creating a margin between acquisition cost and parts price.
  • Note: If OEM MSRP isn’t available, parts cost should not exceed acquisition cost plus 30%.

Shop Supply Fees

Amynta does not reimburse shop supply fees. Ensure all charges are itemized on the invoice to be eligible for reimbursement, as unitemized fees will not be paid.

Invoice Requirements for Payment

1. Include repair order date, vehicle mileage, customer details, vehicle year, make, model, and VIN.
2. Provide line item details of services and repairs.
3. List parts numbers and breakdown of parts and labor charges.
4. Total amount at the bottom of the invoice.

Approval and Reimbursement Process

Once you call in the claim, Amynta will quickly respond with approval status and any deductible or coverage exclusions. For payment, follow the reimbursement instructions provided during claim authorization; Amynta typically offers prompt payment via a credit card over the phone.

Signing Up with Amynta

When you opt-in with RepairPal, you’ll be set as a preferred vendor with Amynta’s providers.

Handling Non-Covered Repairs

For non-covered services (such as regular maintenance or brakes), the customer pays directly. If combined with a covered claim, the customer pays for non-covered services and the deductible, while Amynta covers the rest.

Diagnostic Charge Coverage

Reasonable diagnostic charges are covered as part of the repair order for covered repairs.

Tax Coverage

Tax coverage varies by policy. Amynta can guide you on specifics, including whether:

1. Tax is covered and reimbursed.
2. Tax is not covered and paid by the customer.
3. Tax is not applicable due to policy conditions, such as pre-paid tax or local tax exemptions.

Rental or Loaner Car Coverage

When a vehicle is inoperable or unsafe and requires an overnight repair, Amynta may cover rental expenses. Important:Request rental authorization at the same time as repair authorization. Provide accurate ETAs for parts, as rental authorization only covers necessary repair time. Once authorized, provide the rental authorization number to the rental agency.

Handling Delays or Extended Repairs

Rental coverage typically has a maximum (5-7 days). If delays occur, contact RepairPal for alternative solutions. Completion within authorized timeframes is crucial for customer satisfaction.

Customer Payment for Rental Cars

Customers will need to leave a rental deposit per rental provider policies and cover any additional fees beyond the authorized period.

Risks of Unauthorized Rentals

If a customer rents a vehicle before Amynta approves the repair, they risk bearing rental fees if the repair is not approved.

Billing Beyond Approved Amounts

Do not charge customers beyond the approved amount unless the customer opts for additional, non-covered work (e.g., brakes, maintenance).

Documenting Necessary Repairs

Provide:

1. Vehicle mileage, VIN, customer name, and contact details.
2. Detailed diagnostic notes and test results.
3. Photos (when applicable).

Additional steps for severe or costly repairs may include a “tear down” diagnosis, collaborating with an independent inspector, or obtaining maintenance records from the customer.

Resolving Disputes

If you disagree with Amynta’s determination, contact RepairPal immediately for support. Maintain a professional approach, as Amynta refers customers for trusted service.

Additional Guidelines

• Test drive only to verify concerns and repairs.
• Do not use the vehicle for personal or shuttle purposes.
• The customer’s vehicle cannot be driven home or taken for personal errands.

By following these guidelines, you ensure a smooth, professional experience for customers and strengthen your partnership with Amynta and RepairPal. For further assistance, reach out to shopsuccess@repairpal.com.