BeeCovered

BeeCovered is a direct-to-consumer extended warranty provider, focused on delivering quality protection plans for car owners.

If you are already opted into olive, Carchex, and Zoomi, you’ll automatically be eligible to receive referrals from BeeCovered. If you're unsure whether you’re opted in, reach out to shopsuccess@repairpal.com to confirm your status and discuss any steps needed to enable this opportunity.

Important Service Notes

• Parts Shipping: BeeCovered generally does not ship parts.
• Rental Car Reimbursement: For repairs requiring a rental car, BeeCovered offers reimbursement, helping to ensure your customers’ transportation needs are met without added hassle.

What is the process for getting repairs approved by BeeCovered?

Diagnose the vehicle based on the customer’s concern and determine the repairs/parts needed. Before performing any additional work other than the diagnosis, use the appropriate phone number to call in the claim for authorization. Be sure to identify your shop as a RepairPal network shop.

Will I have to change my labor fees or parts markup rates?

• Labor Rate: There are preferred labor rate guidelines for these repairs. Upon completing the RepairPal certification process, RepairPal will address any questions regarding labor rate.
• Labor Guide: You must use an approved labor guide (such as Mitchell or ALLDATA).
• Parts Markup: Parts markup is not to exceed OEM MSRP.*
  • How this works in practice: Source parts for your customers as usual, whether OEM or aftermarket, as deemed appropriate. When requesting approval for a repair, use OEM list price, creating a margin between your acquisition cost and the parts price you will be paid.
  • Note: If OEM MSRP (List Price) is not available, the part cost from an outside vendor should not exceed the cost paid plus 30%.

Can I charge shop supply fees?

None of the Providers cover shop supply fees. Ensure all charges are itemized on the invoice, as fees not fully itemized will not be reimbursed.

What do I need to put on my invoice in order to get paid?

• Include date, customer name and address, vehicle year, make, model, and VIN.
• Provide line item detail about services and repairs performed.
• List part numbers.
• Show a breakdown between parts used and labor hours/charges.
• Include a total at the bottom.

How much back and forth can I expect once I have the car in the bay?

Once you call in the claim, BeeCovered will provide quick approval and confirm the customer’s deductible and any coverage exclusions.

How will I be paid for completed repairs?

Follow the reimbursement instructions provided during the claim authorization call. Typically, BeeCovered offers prompt payment via a credit card over the phone.

What do I have to do to get signed up with BeeCovered?

Once you opt in with RepairPal, you will be set as a preferred vendor with BeeCovered.

How do I handle non-covered repairs (such as regular maintenance, brakes, etc.)?

For non-covered services, the customer pays directly. If combined with a claim, the customer pays for non-covered services and the deductible, while BeeCovered covers the rest.

Is my diagnosis covered?

Yes, BeeCovered will cover reasonable diagnostic charges as part of the repair order for covered repairs.

Is tax covered?

This varies by policy and provider. Allow BeeCovered’s Claims Agents to guide you:

1. Tax may be covered and reimbursed.
2. Tax may not be covered and needs to be paid by the customer.
3. Tax may not apply to the repair because:
   • The customer already paid tax on the policy.
   • Local laws do not require tax on extended warranty work.
   • The Provider has a tax exemption certificate.

My customer needs a rental or loaner car. Is this covered?

If the vehicle is inoperable or unsafe to drive and requires an overnight stay, BeeCovered will cover the rental cost from a licensed rental agency.

Important: Request rental car authorization when calling in repair authorization. Provide an accurate ETA for parts, as rental authorization is only for the required repair time. Once authorized, provide the authorization number to the rental company.

What if parts are delayed or the job takes longer than expected? Can the rental car be extended?

Most policies have a maximum rental period (typically 5-7 days), regardless of delays. Timely repair completion is critical for customer satisfaction. If issues arise, contact RepairPal to explore other solutions.

Will my customer need to pay for the rental car upfront?

The customer must leave a deposit according to the rental provider’s policies. They must also cover additional fees beyond the authorized rental period.

What happens if my customer rents a car before BeeCovered approves the repair?

If the repair is not approved, the customer may be responsible for rental car fees.

If I can’t charge the full amount for the repair due to ESP limitations, can I bill the customer for the difference?

No, you may not charge the customer over the approved ESP claim amount. However, if additional work (e.g., brake work, maintenance) is requested, the customer may be billed directly.

What documentation is needed to justify necessary repairs?

1. Provide vehicle mileage, VIN, customer name, and contact information.
2. Include detailed diagnostic notes and test results.
3. When applicable, attach photos.

In certain cases, also be prepared to:

1. Perform a “tear down” diagnosis.
2. Work with an independent inspector for repair validation.
3. Collect maintenance records from the customer.

What if I disagree with BeeCovered?

Contact RepairPal immediately for assistance in resolving the issue to ensure excellent customer service.

Note: Avoid any negative comments about BeeCovered or policy coverage, as professional representation is essential to maintain referrals.

Other Guidelines to Remember

• Only test drive the vehicle to verify concerns and repairs.
• Do not use the vehicle for personal errands, shuttle services, or drive it home.

By following these guidelines, you’ll ensure a smooth experience for both you and the customer. For further assistance, reach out to RepairPal Customer Success.