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Extended Warranty Q&A
What is the process for getting repairs approved by Extended Warranty Provider?
Diagnose the vehicle based on the customer’s concern and determine the repairs/parts
needed. Before performing any additional work other than the diagnosis, call 877-681-6663 to seek authorization. Be sure to identify your shop as a RepairPal network shop.
Will I have to change my labor fees or parts markup rates?
- There are preferred labor rate guidelines when completing these repairs. Upon completing the RepairPal certification process, RepairPal will address any questions regarding labor rate.
- You must use an approved labor guide (such as Mitchell or All Data).
- Parts markup is not to exceed OEM MSRP.*
- How this works in practice: you source parts for your customers as usual. You can use an OEM part or an aftermarket part, as you deem appropriate. When you request approval for this repair, you use OEM list price for the parts you used which should create margin between your acquisition cost and the parts price you will be paid.
- *Very rarely, OEM MSRP (List Price) is not available. In these cases, the part purchased from an outside vendor shall not exceed the cost paid plus 30%.
Can I charge shop supply fees?
None of the Providers pay shop supply fees. You will not be reimbursed for anything you don’t itemize fully on the invoice. You should not add these fees to the invoice.
What do I need to put on my invoice in order to get paid?
- Your invoice should include the date, customer name and address, vehicle year, make, and model, and VIN.
- It should include line item detail about the services and repairs performed.
- It should include parts numbers.
- It should show the breakdown between parts used and labor hours/ charges.
- It should include a total at the bottom.
How much back and forth can I expect once I have the car in the bay?
Once you call in the claim, the providers will give an answer quickly on approval and confirm the customer’s deductible, and any coverage exclusions.
How will I be paid for completed repairs?
Follow the reimbursement instructions provided during the claim authorization phone call. Typically, the Provider/ Administrator offers a credit card over the phone for prompt payment.