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Dashboard Analytics Tiles
On the home page of the Shop Dashboard, you will find up to six analytics tiles. These tiles are designed to give you a quick view into how your shop is performing on the RepairPal platform. In addition to data about your own shop, we also include a Goal line that is based on 3 month averages across all our shops. This will help you to compare how you are performing compared to our other shops.
Date Filtering
By default the tiles are loaded with 3 months of data. You can change the date range using the filter to see different periods and averages. The data will change based on the date filter selected. If data is not available, we will let you know in the tile. For the 7 days and 30 days views, we will show you the data grouped by available data. For all other time periods, the data will be grouped by month.
Drop Off Survey Scores
For shops that have received drop off survey responses, we will show you your average survey score as well as a breakdown of ratings. Data from drop off surveys is currently used internally to improve the service and individual responses are not shared, but this is designed to get an at a glance view while you are checking and accepting your appointments.
Customer Reviews
For shops that participate in our data connection and survey tools, we will show you your average review score as well as a breakdown of ratings. This is the same as you can see in the Reviews page, but is designed to get an at a glance view while you are checking and accepting your appointments.
Total Leads
For the shops that do not participate in our data connection, we will show you a breakdown of your leads by lead type. Hovering over a section will show the total for the selected time period.
Average Repair Order
The ARO is calculated on the invoice amounts that were generated through RepairPal only repairs. This may differ from your total shop ARO, since RepairPal leads tend to be higher value repairs. Because the ARO is based on verified invoices, data within a 30 day period may not be available yet. The Goal line is based on the average ARO of all the shops on RepairPal over a 3 month period. If you're interested in discussing ways to increasing your ARO, reach out to our Customer Success team for ideas.
Average Response Rate
The average response rate is based on the number of appointments that you accept and decline in relation to your total appointments received. Because the accept and decline feature was launched in Sept 2020, there is no data before that date. Shops that use our accept, reschedule, and decline features in the dashboard tend to have higher customer satisfaction scores, so we encourage you to use these tools. The Goal line is based on what our top shops are performing at, and what helps lead to better customer satisfaction scores and higher conversion.
Average Response Time
Similar to the response rate, the time metric is tracking the time between when an appointment is requested or rescheduled and when you accept or decline that appointment. Because the accept and decline feature was launched in Sept 2020, there is no data before that date. Customers that request appointments are expecting a response from the shop, and the sooner you respond the more likely the customer is to convert. If you wait too long, then the customer may find another shop. The Goal line is based on the average response time of all our shops over a 3-month time period.